John F. came at the scheduled time and explained what he was going to replace, then test each sensor. Once complete, John had me download the Guardian app and showed me the features. He took his time with me, was very knowledgeable and made sure I understood the app. Overall, a very easy install. Thanks John, appreciate the time spent on our install.

Writing for Paws and Whiskers Cat Shelter. Rudy was an excellent tech who made sure all of our cameras were right where they needed to be. He talked us through the process of installation of our new cameras, then also made sure we understood the app. I highly recommend Guardian and highly recommend Rudy to be your technician.

Our Guardian tech Jeff B was out this morning to install our new security system as well as a few additional devices. He spent at least 3 hours with us, a third being used for how to information. He was courteous and took his time going over our new system.
Outstanding job, fantastic tech!!!

Tech very friendly and professional! Recommend this company. Stands behind their products!

Anthony was very knowledgeable, efficient and respectful

Solved issue of non responsive door switch remotely saving me from cost of Service call

Rudy was very helpful in getting me access to our cameras!

Justin was very professional and knowledgeable. Great experience!

Justin V assisted with servicing my system and answering any questions I had with uogrades.

Had an issue with the garage door sensor. Guardian sent service tech Jeffrey Boggus. He was on time, personable and polite. He listened when I explained the situation. He explained what he was checking on and determined quickly what the problem was and fixed it. He also did not seem to mind that I talked too much. Highly recommend.

Jeff did a great job installing a new alarm system. Highly recommended!

Eric TocsDorf did an excellent job with upgrading my alarm system, he showed me all the things that come with the upgrade. He is a great technician!!

Justin V. did a great job servicing my system. He was very knowledgeable and efficient. Guardian has had my business for 15 years and has always been excellent to work with.

Justin.V... What can l share! He was very friendly, patient and had a smile on his face as he introduced himself. He showed me the app and patiently went through EVERYTHING he literally made my day. He's blessed

Rudy does an amazing job is always easy to work with!

Eric did a great job of helping me fix my alarm system. Was very quickly. I recommend Eric for future problems.

The technician, Brett Graham, did an outstanding job for us. This gentleman is the ultimate professional and a credit to the Guardian Alarm Company. As a long term customer, that is important to me.Thanks Guardian!

My installer was Tim Kapottos. Very personable and easy to talk to and explained everything thoroughly.

Rudy did a great job on the install and getting me set up!

Guardian Alarm technician Justin V. just updated our alarm panels in our home. He was efficient, professional and super polite. He cleaned up after himself and explained all of the changes and “hints” to the new alarm screens and touchpads, etc. We have used Guardian Alarm for our home’s protection for many years and found them to be a great company.

We had our system upgraded today. Justin V did a great job!

Rudy has been amazing, very professional. He even took the time to sit down and teach me the programs

Tim Kapottos was terrific. His knowledge of the alarms and homes helped us understand the whole process. His explanation of how everything worked was so helpful

Excellent customer service and thorough job by Brett Graham

My Guardian doorbell camera was not working and I was fortunate to reach one of the company's very knowledgeable, courteous technicians named Nicole. She helped me troubleshoot the problem while giving me thorough instructions.

This was an awesome experience. The installer of our alarm Tim Kapottis was amazing. From the moment he stepped foot into my home I knew our installation was in great hands. Upon Tim’s arrival he had a winning greeting and had an awesome approach to explain his scope of work & how dedicated he was to doing a great job for us today. His customer service is outstanding but most important his knowledge and skill set was top notch! Guardian alarm is very fortunate to have Tim Kapottos as a field agent! We appreciate the service & quality of the product. Our home feels safe & secure!

Justin V from Guardian Alarm did an excellent job installing our upgrade system. He answered all of my questions and made sure I was comfortable using the system.

Rudy was great and he made sure we had access control on the gate before employee occupation of building

Tech Clint West was Great!!! Thank you so much for your service!

My tech arrived on time. Solved all my issues quickly and was pleasant to talk with. He explained everything thoroughly and even found a solution to an issue that I didn’t know was an issue yet!
I highly recommend him. Thanks Justin.

Tim was very professional and efficient. He did a great job with the work and explaining everything to me. Well done!

Rudy assisted us with installing new cameras at our Findlay Location! Rudy has always demonstrated professionalism, punctuality of time and his commitment to the job. We are so thankful for Rudy and Guardian for our security system needs.

Mark Keserich was an Excellent sales rep to work with. Professional and very knowledgeable. Field technician Tim was efficient and knowledgeable.

Rudy is great! He has installed our cameras at multiple location and has done a wonderful job. We request Rudy at each new clinic we open!

Updated our entire system and Tim Kapottos was awesome at installation and showing us how to use it!

Daniel G. was great and explained everything with great detail, thank you for your services.

Brett did a great job getting our business fire alarms up and running!

Mr. Tim Kapottos was exceptionally professional, courteous and extremely knowledgeable about the security system upgrade. I highly recommend Guardian Alarm and Mr. Kapottos!

Had the absolute best experience with Timothy Kapottos installing our new Guardian Alarm system. He was kind, professional, knowledgeable and very informative. I can’t thank or recommend him enough!

Great job appreciate the experience with John, he did a marvelous Job very helpful. Thanks John F.

TJ did a wonderful job on my install from getting the app and new system installed on my phone and in my home

Was having trouble keeping my codes on my cell phone I called guardian alarm they transferred me to tech got a really good guy walk me through. It had to have. He had a lot of patience to deal with me because I am not that good at this tech stuff so I was very impressed with how he had the patience Guarding alarm is very good. I’ve had them for many many years. Hope this helps.

Had Guardian update my security system. Excellent and prompt service by TJ. Arrived promptly and finished job quickly. Set up new system and explained its usage Thanks Guardian for a great staff member

Mike did a great job. On time and was very prompt and pleasant.

Shane See was personable, professional and effective. He went beyond the call and clearly satisfied our needs.

After 27 years, my home alarm system needed to be brought up to modern standards. I worked with Nicole Jensen in Sales to get a quote on a new system. She was very quick in getting me the information and getting the installation scheduled. Tim Kapottos installed the new system. Tim was very polite and knowledgeable. Tim suggested some changes that would make our system more enjoyable to use and more secure (e.g., replace both of the 27-year-old smoke detectors). After the installation was completed, Tim walked me through the operation of the new system.

Justin V,was very knowledgeable and respectful and very neat with work, did a good Job communicating with us and explaining system once installed and helpful in setting up phone,a good technician,thank you.

Totally satisfied with product,installation and tech briefing.

Justin was awesome. Made sure I understood how to use everything, and he answered all my questions

Big thank you to Justin Vaught. Our cameras are up and running with great explanation of product use, program and app. Super job. Highly talented tech.

On April 18, 2025, the Guardian Alarm company dispatched a service representative named Justin V. to install the security system in my storefront. Justin called me 30 minutes before his arrival, which I appreciated greatly. Upon arriving, he introduced himself with a friendly demeanor and confirmed the type of security system being installed. Throughout the installation process, I was impressed by his politeness and professionalism. He maintained a very tidy workspace, carefully managing all debris and trash, which reflected his commitment to providing excellent service. Highly recommended!

My Guardian Alarm technician was on time very knowledgeable about our system and how to fix my problems. Mike was a true professional and it was a pleasure to have him out to our house!

Eric from Toledo goes the extra mile to ensure your devices are connected & everything works properly! Even after he left, he was back in 20 minutes to fix an unusual glitch that was due to a new update on the phone app. Superior service!! Guardian Alarm has always given us the best professional service, in every way, the anyone could ever hope for! Have been using them for many years.

Justin V was fantastic! He was focused, hard working and explained everything! Awesome service from a great company!

Albi was my technician. His service was proficient and professional 🤗

Tim was very professional, a great communicator and very efficient at setting up our new security system. A great start to our relationship with Guardian Alarm!

Tim Kopottos was everything and more that anyone would want in a technician fixing and installing a security system. Knowledgable, friendly and took a lot of time to explain everything we need to know. A 6 star review

TJ was amazing
Helped to set up and understand new equipment

I am 100% satisfied with my service today!! Eric Tolsdorf the technician for guardian alarm was absolutely brilliant and incredibly!! Was very patient and helpful and answered all my questions!!! Eric went above and beyond and made sure everything I wanted down was done!! He was respectful and also gave a courtesy call to let me know he was about 30 mins away!! I was so glad that i was the first appointment of the day!! Keep up the Great work Eric

The Guardian Team, with their expertise, assisted me in the sale of an upgraded camera system that significantly improved our home security and provided peace of mind. From the start of this security venture, Shane See was the first technician who showed great dedication to get us what we needed, especially to see our cameras while away from home. He promised to help us with a system that we could use and make affordable since we just finished paying off an older system ,Speco Technologies. He demonstrated professionalism by returning to his office to get the support he needed to deliver a great system. Angela Woodman, our Security Consultant, was informative and professional at explaining the security devices we told her what we wanted, and she delivered. She showed professionalism by explaining the end of what we had and what could be added to the current system that could save us money. Finally there is T. J. Schumacher who did the installation, he knows his job. He showed his professionalism by setting up the parameters of the camera and explaining how to navigate the system with our phones and the new panel. As promised Shane See came back to us again to put everything on the Spectrum Internet Service. What a team I am so glad to have met them. They really made me feel supportive in my home security venture.

My service with Guardian has always been fantastic, I use them both personally and at my business. The recent services by my tech Tim Kappottos was above and beyond. I can't give enough praise on how well he serviced and integrated my old equipment with new,. Thank you Tim

Tim was friendly, efficient, and explained everything perfectly. We're impressed with his service.

We always get the best service on our system from Brett Graham and crew! Thanks!!!
American Punch Co.

I’ve had Brett service my facility for many years, always very thorough professional.

TJ was amazing very professional patient and showed me things I did not know about my alarm panel and features. Superb customer service.

Our technician TJ was very professional and friendly. Also very knowledgeable about the the alarm system and make it very easy for the consumer to understand all the options offered by the system.

Installer TJ did excellent job while training another person. Great experience!

It was an incredible experience. The guy that came out was very hands on and knowledgeable. Tim Kapottos has a great personality and is great at what he does👏🏾 thank you for helping me protect my family with our new security features👌🏾

Tim was great! He was friendly, professional, and knowledgeable. He arrived on time and explained everything thoroughly. I will definitely do business with him again in the future.

Always great customer service! I've have guardian alarm on our house for over 30 years!!! Always feel safe!

It has been great to have Tim working on our alarm system appreciate his kindness , knowledge and manners .

TJ did and excellent job installing my system five star

Mr. Kapottos I wanted to take a moment to express my appreciation for Mr. Kapottos' exceptional customer support. He went above and beyond to ensure that both my family and I were taken care of. His patience, knowledge, and genuine concern made a significant difference in our experience.

Service was great. We met with the sales guy on Wednesday and they had a tech out the next day. Rudy was professional, quick and very thorough with the installation. We couldn’t be happier with the entire process.

I recently had a technician come out for some minor adjustments and additions. He was very on top of his knowledge. He was thorough as well as helpful. I'd recommend Guardian Alarm of Cleveland to anyone. If you can, ask for Timothy Kapottos. Great work

Mike G was very helpful
He explained everything very clearly

Excellent service, friendly and thorough technician!

Very prompt and courteous.

Explained everything thoroughly, and answered all my questions!

Guardian Alarm is a great security company and Howard is very good in particular very knowledgeable and professional in the way he handles business and takes care of our needs in a timely manner. I would recommend Guardian Alarm strongly if you need security assistance at your home or your business! Keep up the good work Howard. You’re the best 👍

I have had a successful business relationship with Gaurdian Alarm for over twenty years. I wish them continued productive service to our community.

Was able to reinstate my service on phone easily. Saved me travel time and service call expenses. Person on the phone was very professional and actually able to handle my situation.

Reliable service... friendly staff . Very satisfied with the service

I was in a unique position and working with a challenging timeline, and Guardian made my day! My Sales Consultant Nicole was amazing and supportive at finding a way forward that was affordable and strategic for my needs, and the technician Anthony was prompt, kind, effective, and responsible. A great experience with the Toledo Branch!

Great customer service always do their best to leave there customers happy they will make sure you get the service that’s needed to solve your problem with your Service!!!! never leaving you without an answer I have always recommended my friends and family to choose Guardian alarm for their protective services!!!

Good company, always helpful. I feel secure being with them. Would recommend them.

Guardian's call back was very prompt. The representative listened and ask good questions to clarify my issue. Also connected me to a service tech to make sure I got answers I needed. I recommend Guardian Alarm.

so professional and helpful. happy with the service

The tech at Guardian Alarm stayed on the phone and waited very patiently as I tried to change the battery in my systems motion detection device. I have used Guardian’s services for a dozen years now and I have never been happier.

They replaced the sensor and a plate they did a good job.

A+++. Great service and knowledgeable techs……A+. monitoring and tech help if needed

These guys are professionals. The problems were quickly solved and everything was explained clearly