John Fay was tremendously helpful and very professional and pleasant.

Took his time and made sure everything worked well and that we understood how to operate the system.

Michael was awesome, very professional.
Thanks, Michael..

John F. was great. Very professional and CLEARLY has experience. He was efficient and I was honestly so pleasantly surprised based on other service calls. I will request him in the future.

TJ did a fantastic job upgrading our system. He took the time to explain everything in detail, ensured we understood our new options, and performed a top-notch installation. He also followed up quickly with some questions we had afterwards. Highly recommended!

Tim the installer was great! Super helpful, knowledgeable, and nice to work with.

Have had a wonderful experience with Guardian! Great customer service on the phone when I have called them. Then Justin came out and set up our system. He was attentive, friendly, knowledgeable, and very patient as my 4-year-old followed him around the entire time. The app works well. Would strongly recommend!

Tim did a great job and he was very informative. Thanks a lot for your great service.

Purchase and instalation went great! Very pleased with the system.

Tim Kapottos, my service technician was great during my installation. Friendly and very knowledgeable, very easy to understand. He is definitely a "keeper" employee!

Service via phone call to reconnect two keypads was excellent. The problem occurred after new routers were installed at my house.
The technician was very knowledgeable, patient, friendly, and kind.
The interaction took a long time … probably due to the fact that the technician was dealing with a non-techie grandmother.
My thanks to Roger!

I had three doors replaced in my house and garage. I haven’t painted the trim yet but the alarm sensors had to be reinstalled. The service technician Mike did a great job. He was prompt, courteous and professional.
I couldn’t ask for better service.
Hopefully Mike gets some recognition for his fine work.

Tech was excellent, even cleaned up after he finished.

My "installation" was rather simple. Having been a customer already, I only needed to have my system reactivated. For those that don't know, it's a simple process of going through the panel to establish the connection with the monitoring and calibrating the cameras. After that you test the system and you're off.
My technician was Justin. A knowledgable nice guy who knows his stuff and made the process go by quick. If I were to require any technicians to come out for any reason in the future, I'd request him and be happy to wait whatever time was needed. A lot of people may know how to do the job but not everyone is great at customer service. He is.

TJ was very friendly and professional. He installed my alarm and explained everything with patience. Guardian is the way to go for a home alarm system.

TJ was very kind and knowledgeable would recommend to anyone.

The service technician was very knowledgeable about the system. He investigated the cause of the trouble notifications and corrected the problem. He was very energetic and completely investigated the system to make sure everything was working correctly. He will be returning to replace some defective components.

John was excellent in servicing our alarm system. He took time to explain and helped with understanding of panel and App.
We certainly appreciate the customer service he provided. Thank you.

Thanks for the professional install and guidance of our new system. I am enjoying the features of our updated alarm system. Justin was very helpful.

John did an excellent job servicing our system. He was very courteous and answered any questions I had.

Tim Kapottos deserves more than 5 stars for work “above and beyond” upgrading my Guardian alarm system in the fall of 2025. He is an expert technician, a great problem solver and a genuinely nice person. The upgrades were expected to be relatively simple, but turned out to be more complex. Tim had to solve a number of unexpected problems to complete the work, and he worked methodically to solve each one. He also took the time to explain what was happening. The next time I need a Guardian technician, I hope it’s Tim (or someone he trained).

Justin was great!! Was thorough, discussed all details, patiently answered all my questions and left with a fully function, easy to operate, updated system. He was friendly and pleasant. If I had known it was this easy, I would have updated our system years ago. Highly recommended!!

I got scammed by a home security company. they came with some new updated equipment fancy stuff and I wanted to try it. They told me that they will pay my final bill with my current provider which was guardian I had no problems with guardian home security I just like some of their equipment that they had they told me they would pay that last final bill not to worry when I agreed to go forward with the application I had to unlock my credit and unlock my credit card. And then, in that short period of time, the person the representative Who is at my home apply for a $6000 credit card that I did not OK and I did not approve. He lied to me about everything. I trusted the young man. They all came in from another state. I believe it was California. They were not originally from Ohio so after I cancel my subscription and had all the equipment recovered, I had no service I had no security. I felt naked, and I owe a final bill to close my account with guardian. I feel like a fool that was so stupid of me. Why did I regret it because being on a budget I just didn’t have the extra money laying around to pay a final bill, but the people are guardian understood they were always kind soft spoken never harsh or judging me. The woman I spoke to on the phone was very patient and I want them to take me back please take me back guardian they were good.

Justin V was a great and knowledgeable technician and helped us greatly. Thanks for the good job. Guardian has been a good choice for us !

John is very nice and very professional
He did a great job

TJ came to my home and updated my alarm system . He was polite & professional and explained what he had completed. I would highly recommend TJ.

Tim was great, he explained how to operate the new unit very thoroughly, great customer service.

The representative was friendly and knowledgeable about our monitor. He was willing and able to answer all our questions for us to use our equipment to its fullest pitenti

Service man was great. Knowledgeable and sharp.
5 star service

Tim was awesome! He was very knowledgeable and offered some great suggestions for me! He has an awesome spirit and a caring heart! Thanks, Tim for your help!!

John, our security installer was very knowledgeable in all that was required to have a super installation and pleasant to have in our home

Tim K. Did an exceptional job with my Guardian Alarm Service install. He is knowledgeable and professional. I feel secure.

EXCELLENT! Patient! Attentive & knowledgable. Pleasure to work with. Recommend highly!!!!

TJ was awesome and very dedicated to helping me install my alarm system!

Tim kappottos handled and answer every question I had very professionally very respectful happy with all his work fast and helpful

TJ was an outstanding and friendly tech who came by to upgrade my system - he worked expediently and took the time to explain the new system functionality and what exactly he had done in terms of the installation. Been very satisfied with Guardian and their response time.

TJ was awesome. He was professional and got the work done quickly.

John was very professional in appearance and attitude, got right to work in correcting the issues. Would have no issue of him servicing or
Alarm again in the further.

Justin V was very helpful and thoughtful. He took the time to explain the process worked. He also was very courteous about making sure he didn’t make a mess of our floors. I had a great understanding how the guardian alarm system works.

Tim totally exceeded my expectations on the recent upgrade of our ancient security system. Even though he was unprepared to encounter such an old system, he was undaunted and cheerfully came up with a solution on the spot. A pleasure working with such a kind, honest and knowledgeable professional. Highly recommended.

John Fay was professional and courteous. He was efficient and completed the job needed.

Worked with Daniel Erce a few years ago when my wife and I bought our home. He helped me get set up with a great system. His knowledge and expertise is unmatched compared to other people/companies I have used for home security in the past. Highly recommend Guardian and Dan!

John is a fantastic and very knowledgeable technician. He is friendly and so very patient. Great Service

Justin V was an amazing technician! He was on time, diagnosed the problem quickly and replaced the radio that was having issues. He was polite and cordial and knowledgeable, as well. He answered all of the questions about our system and any future upgrades that we had. Highly recommend having him out if you are having issues with the alarm system.

I had the pleasure of having Tim Kopottos switch out my smoke detectors. He was very professional, kind, patient and knowledgeable. His knowledge and expertise allowed him to answer any questions I may have had before I could ask him.

After our alarm system provider of 35 plus years decided we were not worth making their system work, we were given Guardian's contact information from a family member. The installation was completed in one day by Justin V. He figured out everything about our old system, kept us informed and educated us on the new system. The sales person, Kara even stopped by to make sure everything was going smoothly. What a difference from Cincinnati Alarm. Very customer focused. So far we are very satisfied with the new system.

John was amazing. He was courteous, friendly and so helpful. Great experience.

TJ was excellent!! He went above and beyond for the install, taking over from poor work by the previous alarm company and making sure things were set up exactly as we discussed. I highly recommend this company, but more importantly TJ. He is an awesome person and Guardian Alarm is lucky to have him. Thanks again!!

John Fay was a very nice man. He took care of our issue very efficiently.

John Fay was awesome. On time, got it done quickly, and was totally professional

John Fay was very thorough. He was polite and answered my questions. I highly recommend him.

I recently had my security installed by Tim K from Guardian Alarm, and I could not be more impressed with the entire experience. From start to finish, Tim was professional, knowledgeable, and incredibly personable. He took the time to understand exactly what I needed, explained every option clearly, and made sure I felt completely comfortable with the system before he left.

What stood out most was Tim’s genuine care and attention. He didn’t treat the installation like just another appointment - he treated it like an opportunity to make sure my home and family were protected. His patience and expertise made the whole process smooth and stress-free

If you’re considering a security system, I highly recommend asking for Tim.

Dave went above and beyond! Extremely polite and helpful!

John is patient, thorough, thoughtful. The job involved an unexpected solution but he was calm, confident and professional throughout.
Enjoyed sharing stories with him, too!

We been getting a lot up upgrades to our cameras an system an doorbell the technician tj has been awesome! Very professional an calm though the whole process would def recommend him to anyone! This upcoming week we're getting new deadbolt locks for our front door very excited for TJ to do that job as well. He's very friendly and kind always on time for appointments. !

Tech TJ did an excellent job on rehooking up all cameras and explaining what happened to prevent in the future

Mr. T J did an excellent job. I am very pleased. Thank you.

We have had our alarm system for 3 weeks now and are very satisfied with it. We liked the guardian system because it did not require a lot of wiring and drilling, it is a very clean system which can easily cover every room in the house. It also has easy access options from the panel, your cell phone or laptop.

It took a while before we had all the settings adjusted to our needs, it would have been nice if we were given an owners manual at the beginning to help us with the various options. During the installation, you really don't know what you want, but after a couple of days of hearing "garage door open" you want to silence that! They have very good technical customer service which helped me through these options and advised where I would download the owners manual (it was too large to attach to an email).

TJ, the gentleman who installed our system was also very helpful, coming out to our home after hours to fix a doorbell chime not working and promptly returning all calls made to him. Our salesperson, Angela, was also very friendly and helpful!

T J was absolutely amazing and very thorough explaining everything to me. So great.

John Fey is great! He's enthusiastic and professional. He does an excellent job and is friendly and shows that he takes pride in his work and wants the customers to be satisfied with the company.

TJ was really knowledgeable. Very friendly and just a great experience
Thank you for sending him out to my ho.e

TJ was amazing! He was timely, efficient and thorough in the set up of our new keypads.

John Fay was an Excellent service provider. Our home has many similar descriptive rooms so it’s not easy to determine the names given to each installed alarm component and I was of little help. He looked for malfunctioning alarms and found each one bringing each to the alarm box to match numbers to make sure it was correct. Not only did I guide him in the wrong direction, but he kept his same upbeat demeanor with much kindness and patience while troubleshooting all the alarms. I couldn’t ask for a better service representative of Guardian Alarm. John was the best!

John fay, was extremely informative about my system able anwering my questions.

Today, 11/12/25, Guardian technician John Fay came to my home to determine why my new wireless doorbell could not connect to my WiFi system. The problem started 11/6/25, when I recharged the battery for the first time and it did not reconnect to the WiFi system. I called Guardian Alarm technical support and worked with Andre for 30 minutes but the doorbell could not connect. He scheduled first available appointment for 11/12, noon to 4 pm window. John Fay called ahead and arrived at 2:25 as estimated. John updated the firmware and then connected the doorbell with no problem. He was professional and efficient, patiently answered my questions and provided tips on setting the doorbell for best use in my location. I will be asking for John Fay if I need any service calls in the future. I am pleased with service and quality of equipment Guardian Alarm provides.

TJ was such a help in explaining things so I could understand. He answered ALL my questions. Great personality and very professional.

Tim came and installed monitors and updated our alarm system. Tim is very knowledgeable, professional and friendly. I would definitely recommend Guardian to anyone.

I couldn't have asked for a better technician. Rudy was very knowledgeable respectful of my home and very nice spectrum is lucky to have a worker like that. He explained everything clearly and kept asking if I had any other questions. They need more workers like him. The only disappointment I had was the equipment they use. The wireless contacts they use are large plastic and are unpleasant to look at.

David was very knowledgeable about our system which is quite old and fixed the issue quickly.

Anthony Hart went above & beyond answering any and all questions we had. Everything was done smoothly and as said. Can't be happier with the friendly & professional service. Will be recommending him & guardian to friends & family.

TJ from Guardian Alarm was absolutely professional and did a great job on our project. Would definitely use again and recommend.

Great company. Great reliable service. I’ve been a customer for many years and can’t think of anyone else I’d go with. John F came to our home today. Very friendly, efficient, answered all our questions.

John Fay was the technician who came to our home today. Everything he did was absolutely perfect. He set up the contacts and answered all of our questions. I highly recommend him if you need support from Guardian Alarm

Justin V. Is a professional. Courteous and knowledgeable technician. It was a pleasure having him in my home.

John, the technician, did an exceptional job at resolving our system failings. He really got our lights back on!

Getting my smoke detector and fire alarm system installed for my mental health group home facility was definitely a job!

The installers Anthony and Dave were very helpful and great at what they do.

I had the pleasure of working with Selena who overlooked the details and was able to work out Some minor issues that we came across.

Keith, their boss was a pleasure to work with and even was able to give me options for the down payment and balance due after installation.

Overall, I appreciate working with Guardian Alarm and would recommend them for any project big or small.

Thank you guys for your time and patience. Im not the easiest costumer for sure…..😉

Wendy Barnes.

Natalie in sales was beyond amazing! Usually when you call big companies you get a robot or someone who seems like they really don’t care. Natalie was so personable and helped my husband get everything in order. If you want a company that you can talk to REAL, local people who care, use guardian

John was AWESOME & he gave me some great suggestions! He was courteous, kind, and a great listener.

Excellent job buy Adam ..he took his time to explain everything about guardian alarm system and how it works to myself and my family. I highly recommend 👌 Adam

Rudy was fantastic, always checking in with me to let me know where he was in the process and what would be happening next. He was polite, professional, and cleaned up after himself each day. Thanks Rudy!

Justin was fantastic and very helpful. So far, we are loving the update to our system.

One of the best tech visits yet. John was friendly and helpful and efficient.

Adam was incredibly helpful and flexible with my wife and I. Nothing but the best experience with the installation, would highly recommend Adam for your install!

Justin came in and installed our security system, he’s WONDERFUL! He took his time installing everything, explained how to use everything and was so friendly. I highly recommend him!

John Fay was the service man who met us at our lake cabin today... exactly on time. He was very polite and worked diligently to completely resolve the issue including a clear explanation & great ideas for future needs.
Easily 5 stars

Excellent work well mannered and knowledgeable of the system currently in place. Very well satisfied.

John Fay came out this week to work on my mom’s alarm system. He is very knowledgeable and super nice. Great job John and Guardian Alarm!

Sam came to Dundee Housing Commission and was polite, efficient and cleaned up the work area. Would highly recommend his work as a technician or installer.

From the top to the bottom they're great and professional!

Rudy is a super installer. So much too learn and do. Way to go Rudy. We appreciate Guardian and the good work that they do. Rick Rosie Sabo Toledo

Writing for Paws and Whiskers Cat Shelter. Rudy was an excellent tech who made sure all of our cameras were right where they needed to be. He talked us through the process of installation of our new cameras, then also made sure we understood the app. I highly recommend Guardian and highly recommend Rudy to be your technician.

Tech very friendly and professional! Recommend this company. Stands behind their products!

Anthony was very knowledgeable, efficient and respectful

Rudy was very helpful in getting me access to our cameras!

Rudy does an amazing job is always easy to work with!

Rudy did a great job on the install and getting me set up!

Rudy has been amazing, very professional. He even took the time to sit down and teach me the programs

Rudy was great and he made sure we had access control on the gate before employee occupation of building

Rudy assisted us with installing new cameras at our Findlay Location! Rudy has always demonstrated professionalism, punctuality of time and his commitment to the job. We are so thankful for Rudy and Guardian for our security system needs.

Rudy is great! He has installed our cameras at multiple location and has done a wonderful job. We request Rudy at each new clinic we open!

Daniel G. was great and explained everything with great detail, thank you for your services.

Was having trouble keeping my codes on my cell phone I called guardian alarm they transferred me to tech got a really good guy walk me through. It had to have. He had a lot of patience to deal with me because I am not that good at this tech stuff so I was very impressed with how he had the patience Guarding alarm is very good. I’ve had them for many many years. Hope this helps.

Mike did a great job. On time and was very prompt and pleasant.

My Guardian Alarm technician was on time very knowledgeable about our system and how to fix my problems. Mike was a true professional and it was a pleasure to have him out to our house!

Eric from Toledo goes the extra mile to ensure your devices are connected & everything works properly! Even after he left, he was back in 20 minutes to fix an unusual glitch that was due to a new update on the phone app. Superior service!! Guardian Alarm has always given us the best professional service, in every way, the anyone could ever hope for! Have been using them for many years.

Always great customer service! I've have guardian alarm on our house for over 30 years!!! Always feel safe!

Service was great. We met with the sales guy on Wednesday and they had a tech out the next day. Rudy was professional, quick and very thorough with the installation. We couldn’t be happier with the entire process.

Mike G was very helpful
He explained everything very clearly