My wife and I just started working with Guardian and we could not be happier. We have never felt a need for an alarm company or security cameras until recently, and this company made the process very easy.
When I first called for the appointment their employee Archie was really nice and helpful and got us a scheduled appointment with Nathan set for less than 48 hours later. Nathan came out listened to our concerns and what we were looking for and had us a quote the very next day.
We kept changing our minds from just cameras to cameras and security system so poor Nathan probably had to complete six different versions of the quote until we had everything we wanted including cameras, alarm system for break-ins, fire, carbon monoxide, and sump pump alarm. Even once we said we were set and they sent us the contract we still made 1 more change which Celina made at 4:15 on a Wednesday and resent to us. We immediately signed, paid the deposit and were then scheduled for Friday install, which I thought was a very impressive turnaround.
Our installers Anthony and Rudy arrived as scheduled and they were just as amazing and impressive as everyone else in the company had been. In fact when they started working on the camera install they realized the house we had bought was actually hard wired for cameras and there was a better option available for us. I know many contracting companies who would have just stuck to the work order they had rather than starting over with a far superior product, but they truly seemed to want to make sure we got the best option available rather than just working to get it done and get home. These two and really all the people I have talked to at Guardian seem to really put the customer first which is so refreshing in todays world. Anthony and Rudy also took time after the installation to walk us through the control panel and the app and showed us how to do everything with the system which if very user friendly and easy to use. Anthony is even stopping back next week with a larger permanent recording storage device that by the house being hardwired we are able to use. Just top notch start to finish; definitely a company I can recommend.

Tim K was kind, knowledgeable and very helpful! I truly appreciated him!

Guardian Alarm really did a fantastic job on my commercial camera install. I am very happy with there very friendly supportive staff as that walked me through how to view the cameras remotely and how to operate the system overall. Highly recommended and Thanks again

The 2 technicians, Anthony Jones and mark were awesome.They explained everything very well and went over instructions and answered all my questions.They were great working together.

We had the pleasure of having Justin come help us today. He went over different options for us to consider, and showed us how specific items that we already had could be optimized. Great service!

My alarm system was not being seen at their control center. After following their suggestions to fix it that didn't fix it, we setup an appointment for them to come to the house. The gentleman was very nice and polite. He took care of the problem in the box. Everything is working fine now.

Tim creatively solved one of the problems that occurred from interactions with my old Alarm. He’s very professional and extremely knowledgeable. It was fun to work with him. Boss, he deserves a raise!

The lady i talk to was very nice and understanding. She answered my question p professionally. I liked that. Thank you very much.
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Representatives have been extremely professional and helpful when I call in with questions. Quick service or any repairs.

John was fantastic!! Super friendly and made sure everything worked properly! Thank you so much!

David Smith did an Amazing Job and gave Great Customer Service!

Tim did a great job adding a camera to our system. Very thorough instructions were given as well.

Tim K did a great job and was very knowledgeable as well as being professional

Tim is a professional security system installer. He tightened up my existing system along with adding a new panel, CO, and Smoke detector's. He was quick and efficient. He explained the new system to me with patience and made sure to leave his number just in case I have a quick question in the future.
Thank you -
Angie Molitoris, Highland Hts

Second call for issue. First technician actually caused the issue that needed to be addressed this time.

Robert cruz and Robert cutwright did an absolutely amazing job.

Tim the technician, came spent the entire day. Cleaned up after himself. Everything worked flawlessly. Taught me how to use system (turns out not complicated at all). Nothing but good things to say. Bravo Gaurdian alarm.

Tim and Mike the guardian texted did an awesome job. I’d recommend guardian to anybody.

Your technician did a wonderful job, took care of my problem!

Very alert, always contact on bad activations.Keep up the good work

Service technician was very professional and informative about problem and what repairs had to be made...

I had a new Doorbell installed by Dave Smith. He was very efficient and knowledgeable. I recommend him and Guardian Alarm !

Tim was very professional and efficient. He did a great job with the work and explaining everything to me. Well done!

The technician that came today John Fay was very professional and knowledgeable. He had excellent customer service.

Michael, the technician who came to update my Guardian Alarm system and install a security doorbell camera did an excellent job. His knowledge and experience enabled him to work quite efficiently to complete the installation.
Michael took the time to patiently show me how to install and use the new App for my new system. I'm a happy camper!

Rudy came out last week and helped fix all our problems at the Northwood Community Center and he answered my own questions about the video app and even took the time to help me get it all setup before he left. Thanks Rudy!

Tim was thorough, did great work and was very communicative with us during the install of our new camera. Would recommend him and Guardian alarm!

Tim did a great job on my alarm and new cameras he helped me with my phone set up he is very knowledgeable

Rudy from Guardian Alarm was excellent! He installed our camera and buzzer, and explained how to use all equipment. He exhibited professionalism and politeness. Great job!

Both techs were very friendly and professional and helpful.

Guardian Alarm is a great security company and Howard is very good in particular very knowledgeable and professional in the way he handles business and takes care of our needs in a timely manner. I would recommend Guardian Alarm strongly if you need security assistance at your home or your business! Keep up the good work Howard. You’re the best 👍

Tim, provided outstanding service from start to finish. He was very attentive, answered all of our questions clearly, and truly went above and beyond to help us. He made the entire process easy and made sure we had all the information we needed. If you're looking for someone who is knowledgeable, reliable, and genuinely cares about helping people, I highly recommend asking for Tim. Thank you for the excellent customer service!

David was very helpful and was able to answer questions on other products that I inquired about

Your employee, Tim K arrived as scheduled to install my new security equipment. Tim
inspected the area and explained thoroughly where and how the security system would set up to work best for my property. He is a
very polite and respectable person.
I am satisfied so far with the job and look forward to using it. Tim assured me that zI can reach out to him anytime I have a qyestion. I am very appreciative of that personal connection felt with him. Guardian you are well represented by an outstanding employee. Thanks to everyone.

TJ was very professional and very knowledgeable about the alarm system

Friendly and knowledgeable. The crew went above and beyond to give great service.
Thank you.

We had a great experience with Tim K during installation. He was knowledgeable, professional, and very helpful throughout the alarm system installation. He took the time to answer all of my questions and made sure everything was set up perfectly. Highly recommend!

The service technician was very knowledgeable about the system. He investigated the cause of the trouble notifications and corrected the problem. He was very energetic and completely investigated the system to make sure everything was working correctly. He will be returning to replace some defective components.

My technician was very knowledgeable. He quickly diagnosed the difficulty I was experiencing and took care of it very quickly.
I would also like to add he was very respectful of my property and any concerns I might have with my system.

Regarding alarm has outstanding customer service, and if they’re ever is an issue, they contact you immediately

I just had my system service and had a wonderful experience. Dave Smith was my technician, he is a very pleasant and knowledgeable young man. Dave represented Guardian Alarm well. I have been a loyal customer since 2006 (20 years) and will continue to be a customer.

Been with Guardian for awhile, had a service call and it was awesome! The person who came out was John Fay, he was super knowledgeable and a master of his craft.

June1,2026 at 10am i just had 2 of your technicians at my house.They arrived about nine fifty , and they left my home at 11:05 so they were here about an hour setting up a camera , and with a new key bob for my home , they did an excellent job , Anthony J. and Mark, Anthony has been to my home 3 × 2 install cameras. The keypad for me and he does a magnificent job. He is the best and I express to the guy that was working with him. The other technician that he has the best guy training him so I just hope that he continue to do well.I appreciate his work.

Anthony J was excellent! Helpful, knowledgeable and a real pleasure.

Tim K was very knowledgeable and Professional. Very helpful

Very knowledgeable technician. He diagnosed the problem, fixed it and explained the issue. Thank you!

We recently upgraded our alarm system with Guardian Alarm and had the best experience from start to finish! Anthony J. was the installer he was professional, knowledgeable and took his time explaining how everything worked. Anthony made the whole upgrade process easy and stress-free. Highly recommend Guardian Alarm!

Tim was one of the best service men I have ever dealt with. I’ll stick with Guardian because of Tim

Nathan was great helping me choose the coverage I need in order to feel secure in my new home. Rudy did a great job of installation, helping me understand the system so that I could make decisions to customize the features to my needs. He payed attention to aesthetics as well. I especially appreciated Rudy taking the time to teach me how to run the system.

John Fay arrived on time came in and he did an excellent job. John is very polite and efficient explains everything to you and answers questions that you may have he is very pleasant . Thank you John Fay

Oh my God Guardian has the nicest employees working for their company. They are very informative. They take their time to let you understand their equipment. They’re not out trying to make a sale or just beat you out of money. They really want to help and that makes a difference when you’re dealing with a company Tim came out today and I feel 100% satisfied with the work that he did for me. I appreciate him greatly and I suggest anyone just not just the people are kind and nice. Their service is A1. You won’t regret it. Thank you, Guardian.

During the installation of our home security system, Tim K, the installer, went above and beyond to ensure everything was completed perfectly. He arrived at the scheduled time, explained each step in the process . Equipment was set up efficiently. Tim K provided a thorough walk-through of the systems features. Tim K was very professional and that made for a smooth and efficient installation.

John was fantastic, knew exactly what he was doing and was thorough in completing all requested work. Thanks, John!

My experience with Tony, the Manager was impressive. He had to work through some previous missteps in communication with others to resolve any issues or concerns on my end. It's rare to find such an effective manager anywhere these days.
Tim K upgraded my existing alarm system and added cameras.
He was prompt, professional, knowledgeable and very accommodating and open when I asked for a change in location of the monitoring screen. He made sure I understood everything and asked if I had any further questions. I was delighted to find such an expert and would highly recommend requesting Tim K. if you choose Guardian alarm which I also highly recommend as a company.

Tm K. Was ABSOLUTELY INCREDIBLE! What an asset to Guardian Alarm! He was professional, on time, extremely knowledgeable, and very informative. We could not have had a better experience.

Rudy was super helpful with our rental property alarm system technical issues out in WalbridgeOH. Very professional, friendly, and knowledgeable. Thank you for your help!

Jeffrey Boggus was at my home today to reconnect my new garage door opener back into my alarm system. He did a great job and would highly recommend him and Guardian Alarm

John Fay is very knowledgeable about job and helpful. Thank you John for your help

Rudy did a great job installing our system and answering all of our questions and addressing our concerns. Very efficient and timely service. Highly recommend!

Outstanding Job by technician John Fay. Provided all needed information and even gave additional suggestions to ensure we would get the most out of our system. Would highly recommend him for any service that is needed.

Rudy has been exceptional in getting the job completed. His professional attitude in making sure what was quoted matches the work his is doing. He is always making sure I am satisfied with the work once completed. I look forward to working with Rudy in the future.

Tim did an excellent job of explaining what and why he was doing as he installed our equipment. We appreciated all of his help in meeting our needs.

Thank you John Fay for your promptness to our Battery inquiry. You were fast, efficient and answered all questions I had. You made all you said and did very easy for my understanding. Thank you Guarduan for sending John our way!

Rudy and Frank were very thorough and tested all zones. They explained all settings walking through the process of set up.

Just wanted to share that our Guardian Alarm system install team Michael, TJ and Cameron were all outstanding. The crew had to come out twice because the extremely cold weather initially posed a problem. Michael was so thorough with all the details of our installation and made sure our questions were answered. TJ and Michael also made sure that we were okay with camera positions and alarm device placement before they permanently installed them. They truly worked with us every step of the way and provided great customer service.

Justin V With a great help to me and my family. Great personality

Eric was the best tech I have ever had at our home. He was incredibly thorough and professional. Very helpful in explaining what he was doing, never made me feel like I was bothering him.

The past couple days. We have been upgrading our alarm system. New panel. New door bell. New flood lights. New senors. New everything. They been sending tech TJ. Best choice ever. He is always reliable. Friendly. Does the right job every time! I appreciate everything TJ has done!!

Rudy is the best. Very professional. Explained things completely.

Dave Smith was the technician that serviced our system. Very knowledgeable and professional. Thanks

We recently had our doorbell and security system upgraded, and Justin did an outstanding job. He was punctual, professional, and extremely knowledgeable. He took the time to explain everything clearly, and made sure we were comfortable using the system before he left. We really appreciated his attention to detail. If you’re considering this company, ask for Justin, you won’t be disappointed.

Rudy was awesome! He did a great job installing all of the cameras and was a tremendous help!

Rudy was awesome! He was so helpful getting everything setup and was very friendly!

Thanks for fixing my alarm. Very much appreciated.

Technican was were helpful and professional went the extra mile to ensure everything was repaird

Thanks for the guidance of our new system. I am enjoying the features of our updated alarm system. I thought I understood the quiick arm feature but I guess I prefer the words quick arm on the alarm like the older model. However, it is fairly rasy to use. John was very helpful.

Justin was extremely knowledgeable and explained how the process works and how to use the devices. He did a terrific job with the installation.

Very Professional I Give David Smith 10 ⭐'s Very Great Guy!!!!!

John Fay was tremendously helpful and very professional and pleasant.

Michael was awesome, very professional.
Thanks, Michael..

John F. was great. Very professional and CLEARLY has experience. He was efficient and I was honestly so pleasantly surprised based on other service calls. I will request him in the future.

Have had a wonderful experience with Guardian! Great customer service on the phone when I have called them. Then Justin came out and set up our system. He was attentive, friendly, knowledgeable, and very patient as my 4-year-old followed him around the entire time. The app works well. Would strongly recommend!

Purchase and instalation went great! Very pleased with the system.

I had three doors replaced in my house and garage. I haven’t painted the trim yet but the alarm sensors had to be reinstalled. The service technician Mike did a great job. He was prompt, courteous and professional.
I couldn’t ask for better service.
Hopefully Mike gets some recognition for his fine work.

My "installation" was rather simple. Having been a customer already, I only needed to have my system reactivated. For those that don't know, it's a simple process of going through the panel to establish the connection with the monitoring and calibrating the cameras. After that you test the system and you're off.
My technician was Justin. A knowledgable nice guy who knows his stuff and made the process go by quick. If I were to require any technicians to come out for any reason in the future, I'd request him and be happy to wait whatever time was needed. A lot of people may know how to do the job but not everyone is great at customer service. He is.

John was excellent in servicing our alarm system. He took time to explain and helped with understanding of panel and App.
We certainly appreciate the customer service he provided. Thank you.

John did an excellent job servicing our system. He was very courteous and answered any questions I had.

Justin was great!! Was thorough, discussed all details, patiently answered all my questions and left with a fully function, easy to operate, updated system. He was friendly and pleasant. If I had known it was this easy, I would have updated our system years ago. Highly recommended!!

Justin V was a great and knowledgeable technician and helped us greatly. Thanks for the good job. Guardian has been a good choice for us !

John is very nice and very professional
He did a great job

The representative was friendly and knowledgeable about our monitor. He was willing and able to answer all our questions for us to use our equipment to its fullest pitenti

John, our security installer was very knowledgeable in all that was required to have a super installation and pleasant to have in our home

EXCELLENT! Patient! Attentive & knowledgable. Pleasure to work with. Recommend highly!!!!

John was very professional in appearance and attitude, got right to work in correcting the issues. Would have no issue of him servicing or
Alarm again in the further.

Justin V was very helpful and thoughtful. He took the time to explain the process worked. He also was very courteous about making sure he didn’t make a mess of our floors. I had a great understanding how the guardian alarm system works.

John Fay was professional and courteous. He was efficient and completed the job needed.

Worked with Daniel Erce a few years ago when my wife and I bought our home. He helped me get set up with a great system. His knowledge and expertise is unmatched compared to other people/companies I have used for home security in the past. Highly recommend Guardian and Dan!

John is a fantastic and very knowledgeable technician. He is friendly and so very patient. Great Service

Justin V was an amazing technician! He was on time, diagnosed the problem quickly and replaced the radio that was having issues. He was polite and cordial and knowledgeable, as well. He answered all of the questions about our system and any future upgrades that we had. Highly recommend having him out if you are having issues with the alarm system.

After our alarm system provider of 35 plus years decided we were not worth making their system work, we were given Guardian's contact information from a family member. The installation was completed in one day by Justin V. He figured out everything about our old system, kept us informed and educated us on the new system. The sales person, Kara even stopped by to make sure everything was going smoothly. What a difference from Cincinnati Alarm. Very customer focused. So far we are very satisfied with the new system.

John was amazing. He was courteous, friendly and so helpful. Great experience.

Dave went above and beyond! Extremely polite and helpful!