Home Security

Natalie in sales was beyond amazing! Usually when you call big companies you get a robot or someone who seems like they really don’t care. Natalie was so personable and helped my husband get everything in order. If you want a company that you can talk to REAL, local people who care, use guardian

I had my alarm system put today. The technician Griff was AWESOME. He took his time walking me through using the alarm panel and the mobile app.

Outstanding Job by technician John Fay. Provided all needed information and even gave additional suggestions to ensure we would get the most out of our system. Would highly recommend him for any service that is needed.

TJ was very kind and knowledgeable would recommend to anyone.

Tim was great, he explained how to operate the new unit very thoroughly, great customer service.

Thank you John Fay for your promptness to our Battery inquiry. You were fast, efficient and answered all questions I had. You made all you said and did very easy for my understanding. Thank you Guarduan for sending John our way!

Tim Kapottos deserves more than 5 stars for work “above and beyond” upgrading my Guardian alarm system in the fall of 2025. He is an expert technician, a great problem solver and a genuinely nice person. The upgrades were expected to be relatively simple, but turned out to be more complex. Tim had to solve a number of unexpected problems to complete the work, and he worked methodically to solve each one. He also took the time to explain what was happening. The next time I need a Guardian technician, I hope it’s Tim (or someone he trained).

Today, 11/12/25, Guardian technician John Fay came to my home to determine why my new wireless doorbell could not connect to my WiFi system. The problem started 11/6/25, when I recharged the battery for the first time and it did not reconnect to the WiFi system. I called Guardian Alarm technical support and worked with Andre for 30 minutes but the doorbell could not connect. He scheduled first available appointment for 11/12, noon to 4 pm window. John Fay called ahead and arrived at 2:25 as estimated. John updated the firmware and then connected the doorbell with no problem. He was professional and efficient, patiently answered my questions and provided tips on setting the doorbell for best use in my location. I will be asking for John Fay if I need any service calls in the future. I am pleased with service and quality of equipment Guardian Alarm provides.

We recently had our doorbell and security system upgraded, and Justin did an outstanding job. He was punctual, professional, and extremely knowledgeable. He took the time to explain everything clearly, and made sure we were comfortable using the system before he left. We really appreciated his attention to detail. If you’re considering this company, ask for Justin, you won’t be disappointed.

Justin was great!! Was thorough, discussed all details, patiently answered all my questions and left with a fully function, easy to operate, updated system. He was friendly and pleasant. If I had known it was this easy, I would have updated our system years ago. Highly recommended!!