HOME ALARM PACKAGES

John Fay is very knowledgeable about job and helpful. Thank you John for your help

Rudy did a great job installing our system and answering all of our questions and addressing our concerns. Very efficient and timely service. Highly recommend!

Outstanding Job by technician John Fay. Provided all needed information and even gave additional suggestions to ensure we would get the most out of our system. Would highly recommend him for any service that is needed.

Rudy has been exceptional in getting the job completed. His professional attitude in making sure what was quoted matches the work his is doing. He is always making sure I am satisfied with the work once completed. I look forward to working with Rudy in the future.

Tim did an excellent job of explaining what and why he was doing as he installed our equipment. We appreciated all of his help in meeting our needs.

Thank you John Fay for your promptness to our Battery inquiry. You were fast, efficient and answered all questions I had. You made all you said and did very easy for my understanding. Thank you Guarduan for sending John our way!

Rudy and Frank were very thorough and tested all zones. They explained all settings walking through the process of set up.

Just wanted to share that our Guardian Alarm system install team Michael, TJ and Cameron were all outstanding. The crew had to come out twice because the extremely cold weather initially posed a problem. Michael was so thorough with all the details of our installation and made sure our questions were answered. TJ and Michael also made sure that we were okay with camera positions and alarm device placement before they permanently installed them. They truly worked with us every step of the way and provided great customer service.

Justin V With a great help to me and my family. Great personality

Eric was the best tech I have ever had at our home. He was incredibly thorough and professional. Very helpful in explaining what he was doing, never made me feel like I was bothering him.

The past couple days. We have been upgrading our alarm system. New panel. New door bell. New flood lights. New senors. New everything. They been sending tech TJ. Best choice ever. He is always reliable. Friendly. Does the right job every time! I appreciate everything TJ has done!!

Rudy is the best. Very professional. Explained things completely.

Dave Smith was the technician that serviced our system. Very knowledgeable and professional. Thanks

We recently had our doorbell and security system upgraded, and Justin did an outstanding job. He was punctual, professional, and extremely knowledgeable. He took the time to explain everything clearly, and made sure we were comfortable using the system before he left. We really appreciated his attention to detail. If you’re considering this company, ask for Justin, you won’t be disappointed.

Rudy was awesome! He did a great job installing all of the cameras and was a tremendous help!

Rudy was awesome! He was so helpful getting everything setup and was very friendly!

Thanks for fixing my alarm. Very much appreciated.

Your tech Albi was extremely courtesy , knowledgeable and excellent clean up and non-evasive wiring of our additional camera as well as 3 extra sensors. Also, your other tech Andy, who has come out in the past is also great as well.

Technican was were helpful and professional went the extra mile to ensure everything was repaird

Thanks for the guidance of our new system. I am enjoying the features of our updated alarm system. I thought I understood the quiick arm feature but I guess I prefer the words quick arm on the alarm like the older model. However, it is fairly rasy to use. John was very helpful.

Justin was extremely knowledgeable and explained how the process works and how to use the devices. He did a terrific job with the installation.

TJ was great. Went above and beyond to make sure everything was perfect when he left! And is a super nice guy!

Very Professional I Give David Smith 10 ⭐'s Very Great Guy!!!!!

The technician who came to my house was friendly and fixed all issues. He also made some changes to make things work more functionally.

TJ was very professional and knowledgeable of my upgrade. He went through the process of showing me how to operate my new system and explained how it works. Also he was very respectful enough to remove his shoes when he entered my home and I would very much like to thank him for showing me that he cares.
Thank you again!

We had a new security system installed today by Guardian. TJ did the installation. Super nice guy, very knowledgeable and thorough. I love the system and the app is great! Thank you TJ!!

Tim was so very helpful and courteous. He was a great guy and did a great job.

Tim K was out at our business today and got us all set up with a new alarm system. When he was done with the work, he took the time to go over how to arm and disarm the system and how to use the mobile app. It was very helpful. I recommend this service!

Very friendly and knowledgeable. Fast but thorough.

Tim was very quick and efficient and provided the best customer service I have experienced in a while!

Tim Kapottos did an exceptional job updating our system. He was conscientious, thorough, and explained everything very clearly. He provided truly outstanding customer service and it was a pleasure working with him and the Guardian team.

John Fay was tremendously helpful and very professional and pleasant.

Took his time and made sure everything worked well and that we understood how to operate the system.

Michael was awesome, very professional.
Thanks, Michael..

John F. was great. Very professional and CLEARLY has experience. He was efficient and I was honestly so pleasantly surprised based on other service calls. I will request him in the future.

TJ did a fantastic job upgrading our system. He took the time to explain everything in detail, ensured we understood our new options, and performed a top-notch installation. He also followed up quickly with some questions we had afterwards. Highly recommended!

Tim the installer was great! Super helpful, knowledgeable, and nice to work with.

Have had a wonderful experience with Guardian! Great customer service on the phone when I have called them. Then Justin came out and set up our system. He was attentive, friendly, knowledgeable, and very patient as my 4-year-old followed him around the entire time. The app works well. Would strongly recommend!

Tim did a great job and he was very informative. Thanks a lot for your great service.

Purchase and instalation went great! Very pleased with the system.

Tim Kapottos, my service technician was great during my installation. Friendly and very knowledgeable, very easy to understand. He is definitely a "keeper" employee!

Service via phone call to reconnect two keypads was excellent. The problem occurred after new routers were installed at my house.
The technician was very knowledgeable, patient, friendly, and kind.
The interaction took a long time … probably due to the fact that the technician was dealing with a non-techie grandmother.
My thanks to Roger!

I had three doors replaced in my house and garage. I haven’t painted the trim yet but the alarm sensors had to be reinstalled. The service technician Mike did a great job. He was prompt, courteous and professional.
I couldn’t ask for better service.
Hopefully Mike gets some recognition for his fine work.

Tech was excellent, even cleaned up after he finished.

My "installation" was rather simple. Having been a customer already, I only needed to have my system reactivated. For those that don't know, it's a simple process of going through the panel to establish the connection with the monitoring and calibrating the cameras. After that you test the system and you're off.
My technician was Justin. A knowledgable nice guy who knows his stuff and made the process go by quick. If I were to require any technicians to come out for any reason in the future, I'd request him and be happy to wait whatever time was needed. A lot of people may know how to do the job but not everyone is great at customer service. He is.

TJ was very friendly and professional. He installed my alarm and explained everything with patience. Guardian is the way to go for a home alarm system.

TJ was very kind and knowledgeable would recommend to anyone.

The service technician was very knowledgeable about the system. He investigated the cause of the trouble notifications and corrected the problem. He was very energetic and completely investigated the system to make sure everything was working correctly. He will be returning to replace some defective components.

John was excellent in servicing our alarm system. He took time to explain and helped with understanding of panel and App.
We certainly appreciate the customer service he provided. Thank you.

John did an excellent job servicing our system. He was very courteous and answered any questions I had.

Tim Kapottos deserves more than 5 stars for work “above and beyond” upgrading my Guardian alarm system in the fall of 2025. He is an expert technician, a great problem solver and a genuinely nice person. The upgrades were expected to be relatively simple, but turned out to be more complex. Tim had to solve a number of unexpected problems to complete the work, and he worked methodically to solve each one. He also took the time to explain what was happening. The next time I need a Guardian technician, I hope it’s Tim (or someone he trained).

Justin was great!! Was thorough, discussed all details, patiently answered all my questions and left with a fully function, easy to operate, updated system. He was friendly and pleasant. If I had known it was this easy, I would have updated our system years ago. Highly recommended!!

I got scammed by a home security company. they came with some new updated equipment fancy stuff and I wanted to try it. They told me that they will pay my final bill with my current provider which was guardian I had no problems with guardian home security I just like some of their equipment that they had they told me they would pay that last final bill not to worry when I agreed to go forward with the application I had to unlock my credit and unlock my credit card. And then, in that short period of time, the person the representative Who is at my home apply for a $6000 credit card that I did not OK and I did not approve. He lied to me about everything. I trusted the young man. They all came in from another state. I believe it was California. They were not originally from Ohio so after I cancel my subscription and had all the equipment recovered, I had no service I had no security. I felt naked, and I owe a final bill to close my account with guardian. I feel like a fool that was so stupid of me. Why did I regret it because being on a budget I just didn’t have the extra money laying around to pay a final bill, but the people are guardian understood they were always kind soft spoken never harsh or judging me. The woman I spoke to on the phone was very patient and I want them to take me back please take me back guardian they were good.

Justin V was a great and knowledgeable technician and helped us greatly. Thanks for the good job. Guardian has been a good choice for us !

John is very nice and very professional
He did a great job

TJ came to my home and updated my alarm system . He was polite & professional and explained what he had completed. I would highly recommend TJ.

Tim was great, he explained how to operate the new unit very thoroughly, great customer service.

The representative was friendly and knowledgeable about our monitor. He was willing and able to answer all our questions for us to use our equipment to its fullest pitenti

Service man was great. Knowledgeable and sharp.
5 star service

Tim was awesome! He was very knowledgeable and offered some great suggestions for me! He has an awesome spirit and a caring heart! Thanks, Tim for your help!!

John, our security installer was very knowledgeable in all that was required to have a super installation and pleasant to have in our home

Tim K. Did an exceptional job with my Guardian Alarm Service install. He is knowledgeable and professional. I feel secure.

EXCELLENT! Patient! Attentive & knowledgable. Pleasure to work with. Recommend highly!!!!

TJ was awesome and very dedicated to helping me install my alarm system!

Tim kappottos handled and answer every question I had very professionally very respectful happy with all his work fast and helpful

TJ was an outstanding and friendly tech who came by to upgrade my system - he worked expediently and took the time to explain the new system functionality and what exactly he had done in terms of the installation. Been very satisfied with Guardian and their response time.

TJ was awesome. He was professional and got the work done quickly.

John was very professional in appearance and attitude, got right to work in correcting the issues. Would have no issue of him servicing or
Alarm again in the further.

Justin V was very helpful and thoughtful. He took the time to explain the process worked. He also was very courteous about making sure he didn’t make a mess of our floors. I had a great understanding how the guardian alarm system works.

Tim totally exceeded my expectations on the recent upgrade of our ancient security system. Even though he was unprepared to encounter such an old system, he was undaunted and cheerfully came up with a solution on the spot. A pleasure working with such a kind, honest and knowledgeable professional. Highly recommended.

John Fay was professional and courteous. He was efficient and completed the job needed.

Worked with Daniel Erce a few years ago when my wife and I bought our home. He helped me get set up with a great system. His knowledge and expertise is unmatched compared to other people/companies I have used for home security in the past. Highly recommend Guardian and Dan!

John is a fantastic and very knowledgeable technician. He is friendly and so very patient. Great Service

Justin V was an amazing technician! He was on time, diagnosed the problem quickly and replaced the radio that was having issues. He was polite and cordial and knowledgeable, as well. He answered all of the questions about our system and any future upgrades that we had. Highly recommend having him out if you are having issues with the alarm system.

I had the pleasure of having Tim Kopottos switch out my smoke detectors. He was very professional, kind, patient and knowledgeable. His knowledge and expertise allowed him to answer any questions I may have had before I could ask him.

After our alarm system provider of 35 plus years decided we were not worth making their system work, we were given Guardian's contact information from a family member. The installation was completed in one day by Justin V. He figured out everything about our old system, kept us informed and educated us on the new system. The sales person, Kara even stopped by to make sure everything was going smoothly. What a difference from Cincinnati Alarm. Very customer focused. So far we are very satisfied with the new system.

John was amazing. He was courteous, friendly and so helpful. Great experience.

John Fay was a very nice man. He took care of our issue very efficiently.

John Fay was awesome. On time, got it done quickly, and was totally professional

John Fay was very thorough. He was polite and answered my questions. I highly recommend him.

Dave went above and beyond! Extremely polite and helpful!

John is patient, thorough, thoughtful. The job involved an unexpected solution but he was calm, confident and professional throughout.
Enjoyed sharing stories with him, too!

John Fey is great! He's enthusiastic and professional. He does an excellent job and is friendly and shows that he takes pride in his work and wants the customers to be satisfied with the company.

John Fay was an Excellent service provider. Our home has many similar descriptive rooms so it’s not easy to determine the names given to each installed alarm component and I was of little help. He looked for malfunctioning alarms and found each one bringing each to the alarm box to match numbers to make sure it was correct. Not only did I guide him in the wrong direction, but he kept his same upbeat demeanor with much kindness and patience while troubleshooting all the alarms. I couldn’t ask for a better service representative of Guardian Alarm. John was the best!

John fay, was extremely informative about my system able anwering my questions.

Today, 11/12/25, Guardian technician John Fay came to my home to determine why my new wireless doorbell could not connect to my WiFi system. The problem started 11/6/25, when I recharged the battery for the first time and it did not reconnect to the WiFi system. I called Guardian Alarm technical support and worked with Andre for 30 minutes but the doorbell could not connect. He scheduled first available appointment for 11/12, noon to 4 pm window. John Fay called ahead and arrived at 2:25 as estimated. John updated the firmware and then connected the doorbell with no problem. He was professional and efficient, patiently answered my questions and provided tips on setting the doorbell for best use in my location. I will be asking for John Fay if I need any service calls in the future. I am pleased with service and quality of equipment Guardian Alarm provides.

I couldn't have asked for a better technician. Rudy was very knowledgeable respectful of my home and very nice spectrum is lucky to have a worker like that. He explained everything clearly and kept asking if I had any other questions. They need more workers like him. The only disappointment I had was the equipment they use. The wireless contacts they use are large plastic and are unpleasant to look at.

David was very knowledgeable about our system which is quite old and fixed the issue quickly.

Anthony Hart went above & beyond answering any and all questions we had. Everything was done smoothly and as said. Can't be happier with the friendly & professional service. Will be recommending him & guardian to friends & family.

Great company. Great reliable service. I’ve been a customer for many years and can’t think of anyone else I’d go with. John F came to our home today. Very friendly, efficient, answered all our questions.

John Fay was the technician who came to our home today. Everything he did was absolutely perfect. He set up the contacts and answered all of our questions. I highly recommend him if you need support from Guardian Alarm

Justin V. Is a professional. Courteous and knowledgeable technician. It was a pleasure having him in my home.

John, the technician, did an exceptional job at resolving our system failings. He really got our lights back on!

Getting my smoke detector and fire alarm system installed for my mental health group home facility was definitely a job!

The installers Anthony and Dave were very helpful and great at what they do.

I had the pleasure of working with Selena who overlooked the details and was able to work out Some minor issues that we came across.

Keith, their boss was a pleasure to work with and even was able to give me options for the down payment and balance due after installation.

Overall, I appreciate working with Guardian Alarm and would recommend them for any project big or small.

Thank you guys for your time and patience. Im not the easiest costumer for sure…..😉

Wendy Barnes.

Natalie in sales was beyond amazing! Usually when you call big companies you get a robot or someone who seems like they really don’t care. Natalie was so personable and helped my husband get everything in order. If you want a company that you can talk to REAL, local people who care, use guardian

John was AWESOME & he gave me some great suggestions! He was courteous, kind, and a great listener.

Excellent job buy Adam ..he took his time to explain everything about guardian alarm system and how it works to myself and my family. I highly recommend 👌 Adam

Rudy was fantastic, always checking in with me to let me know where he was in the process and what would be happening next. He was polite, professional, and cleaned up after himself each day. Thanks Rudy!

Justin was fantastic and very helpful. So far, we are loving the update to our system.

Sam came to Dundee Housing Commission and was polite, efficient and cleaned up the work area. Would highly recommend his work as a technician or installer.

From the top to the bottom they're great and professional!

Rudy is a super installer. So much too learn and do. Way to go Rudy. We appreciate Guardian and the good work that they do. Rick Rosie Sabo Toledo

Writing for Paws and Whiskers Cat Shelter. Rudy was an excellent tech who made sure all of our cameras were right where they needed to be. He talked us through the process of installation of our new cameras, then also made sure we understood the app. I highly recommend Guardian and highly recommend Rudy to be your technician.

Tech very friendly and professional! Recommend this company. Stands behind their products!

Anthony was very knowledgeable, efficient and respectful

Rudy was very helpful in getting me access to our cameras!

Rudy does an amazing job is always easy to work with!

Rudy did a great job on the install and getting me set up!

Rudy has been amazing, very professional. He even took the time to sit down and teach me the programs

Rudy was great and he made sure we had access control on the gate before employee occupation of building

Rudy is great! He has installed our cameras at multiple location and has done a wonderful job. We request Rudy at each new clinic we open!

Daniel G. was great and explained everything with great detail, thank you for your services.

Was having trouble keeping my codes on my cell phone I called guardian alarm they transferred me to tech got a really good guy walk me through. It had to have. He had a lot of patience to deal with me because I am not that good at this tech stuff so I was very impressed with how he had the patience Guarding alarm is very good. I’ve had them for many many years. Hope this helps.

Mike did a great job. On time and was very prompt and pleasant.