Guardian Alarm has been our alarm service provider for roughly 19 years. We wanted to add video to our system. We reached out to them and were able to set up an appointment with Matt (Residential Security Consultant) immediately. We discussed what we were trying to accomplish with Matt and he helped us craft a plan to upgrade and add video to our system and scheduled the install for the following week. TJ arrived at the scheduled time and did the install in a matter of hours. He was very knowledgeable and worked with us to set up the system and phone application just the way we wanted it. The experience of working with Guardian to upgrade and update our system makes us very confident we are working with the right security system provider. We would highly recommend them to others for residential security services.

Far far better than trying to work with adt. These guys are good

Great customer service always do their best to leave there customers happy they will make sure you get the service that’s needed to solve your problem with your Service!!!! never leaving you without an answer I have always recommended my friends and family to choose Guardian alarm for their protective services!!!

Good company, always helpful. I feel secure being with them. Would recommend them.

Prompt service and very polite and professional people.

Guardian's call back was very prompt. The representative listened and ask good questions to clarify my issue. Also connected me to a service tech to make sure I got answers I needed. I recommend Guardian Alarm.

We've been with Guardian for a long time and they have always given us excellent service!

Anthony was very knowledgeable, efficient and respectful

so professional and helpful. happy with the service

I recently had a Guardian Alarm system installed in my home. Lauren Mickens was the rep that got me started on the phone by explaining what would be the best for my home. Two days later, TJ, the Alarm Technician, came to install the system. He had a great sense of humor and explained how everything worked in great detail. Installation took less than 2 hours. The greatest benefit that I find that is so helpful to me is having the app on my phone so that I can arm/disarm the system from wherever I am.

Tim went above and beyond explaining how to use the system and answered any questions we might have had. Best technician

Guardian tech came out within the said time and installed a Form C relay to our fire panel so we could have a new access reader installed on our entry doors. finished in 45 Mins.

I've been with guardian for the past 15 years. Excellent in all ways. I would recommend them highly

Excellent service, sales & customer care! 5 star service all around! We’ve had them for many years at 2 houses & was exceptional!

Great company Tim the installer did a great job explained everything to me very knowledgeable. I Would recommend this company I've had guardian alarm for over 30 years

Traci in sales and Michael in installation were amazing to work with. Both are knowlegable and helpful in asssiting us with our home alarm goals. Both exceeded expectaion!

The technician was smart, very polite, and a pleasure to have in my home

Guardian Alarm upgraded my system and had a great knowledgeable and pleasant installation technician (TimothyKapottos) do the install and explain the process clearly. It's been a pleasure working with them.

I am pleased with the installation of my alarm system. Tim, the technician, went beyond my expectations by ensuring that all my expectations were met and didn’t mind problem-solving to resolve issues during the installation.

The tech at Guardian Alarm stayed on the phone and waited very patiently as I tried to change the battery in my systems motion detection device. I have used Guardian’s services for a dozen years now and I have never been happier.

I recently changed my alarm service to Guardian. What a great move on my part. The technicians, Tony and Andy, did a very professional job and were very nice people to work with. I couldn’t be more happy. Thanks!

Everyone that I interact with at Guardian is always very friendly and helpful. Great experience

Very friendly, helpful and knowledgeable. Next day response to get my upgrade installed. Easy to work with. Excellent experience.

Matt was easy to work with and helped me build a system that was perfect for my needs. The installer, TJ, was out to finalize everything within days. They were both professional, knowledgeable, punctual and extremely friendly. I highly recommend working with them and their team.

Wonderful service and Justice is a great person and a wonderful worker he did such a great job explaining everything to my husband and I we are very grateful for everything he did for us.ty he even put up with our fur babies.ty you Russ and Vicki ortman

Salesperson Traci Ryan is fantastic! Knowledgable, professional and very personable! Wonderful experience for me with Guardian! I highly recommend!

Reliable company. Good personal customer service. None of the high powered sales tactics designed to upsell products and the price which I appreciate. Prices very fair. Only complaint is their website which needs a serious upgrade. Otherwise, couldn’t be happier.

Very pleased with the service. Persons are pleasant & helpful. Service is reliable.

They replaced the sensor and a plate they did a good job.

Very friendly and helpful assistance from rep at customer service!

A+++. Great service and knowledgeable techs……A+. monitoring and tech help if needed

Great customer service! Highly recommend them to everyone!

Good customer serviceVery courteous andKnowledgeable

These guys are professionals. The problems were quickly solved and everything was explained clearly

Very helpful & polite. Got my autopay set up without difficulty

I had 2 techs come out today , Payton and Ryan they both did an excellent job , good works and very helpful, I recommend them to anyone , whom need great service safety is the key ,and they both were concerned about safety , and I appreciate the service I received , today,And thank you guardian

I have several properties secured through Guardian Alarm and have been very happy with their installations and maintenance. They are always available by phone and provide prompt technical assistance when needed.I recommend Guardian to all my neighbors!

Both techs were very friendly and professional and helpful.

Top notch installation and user training. If we had questions, person the phone was very knowledgeable.

The technician was timely, professional, kind and thorough.

I would recommend guardian alarm of Cincinnati. Very prompt. They call you if you have a problem with your system, even if you don't know you have a provlem.

Great experience with my alarm upgrade. Ryan and Spencer did a great job and were super friendly and helpful. They got the job done really quickly and even enjoyed my cat trying to help them.

Great customer service. On time very friendly. Patiently waited while our power went out.

Ryan was great and very professional answered all my questions and was very quick with the set up of my alarm

Excellent service and very effective!Cullen Patterson and team are excellent to work with!

Great transparent service, very polite and informative service man. I have jad this service for years and have never been disappointed.

The technician knew exactly what to do and how to take care of the issue I had. He was friendly, courteous he even to a little time to pet our cat Zeus. He was done in no time at all.

Everything was great you got my system back up and running great.

Have been with Guardian for many years, and very pleased.

Good equipment, easy to use, fair pricing, especially compared to other companies!

Customer service person was great. She answered my questions and I’m satisfied with our conversation.

Had an evening problem and Guardian Alarm walked me through a remedy until the repair man arrived.

Very happy with my experiences on responses to alarms and answering all questions

I'm very happy with service, everyone starting from operators to technicians are professionals. They listen to the issue; then solve.

Service Techs are friendly and very efficient. I have been with Guardian for over 20yrs.

Always quick and efficient service. Friendly and knowledgeable people. I have had Guardian for several years and will continue to be a subscriber.

If you're not with guardian get with guardian they the best very professional very thorough all around A+

Service was quick and efficient. May I recommend Guardian to you? And please if available do their protection plan.

Scott and Paul are the absolute best! They are the type of people you want representing your company. Scott was my sales rep and he was more like a really good friend and not just some sales guy. He took the time to go over all of the options that were a available to me and also breaking it all down. Paul came to my home to install the system and he was like a brother or good friend of the family which was awesome! He too went that extra mile to make sure I was covered and understood every. They both left a lasting impression on me that led me to say that I’m a life long customer now and I am. Thanks guys for making the experience one to remember.

Everything went smooth and it’s really easy to use. No surprises just great security.

Guardian customer service called me back twice to get my matter resolved instead of me having to keep calling back.

Working with this company is awesome. We have had this alarm system many years and recently upgraded to the newest camera systems. We have worked through all the technical issues of network extenders etc. They have exceeded my expectations always on time and very helpful. Took the time to explain all the features of the system. A great shout out to A.J, Arman and Jose. Few days later we were refining our system and Imani was soooooo good. She helped us understand and never left us until all was settled we appreciate her patience and knowledge of the system. Highly recommend guardian alarm.

We recently had some upgrades done to our Guardian Alarm system. Justin, the installer, was very professional, knowledgeable, patient, and efficient. After the installation, he took time to carefully explain how all the new equipment, cameras, and new control panel worked. If you are looking for a security system, we recommend Guardian Alarm with Justin as the installer.

I was impressed from start to finish. Scott was wonderful to work with to help me figure out best options for my home. And Justin the installer was a pleasure as well. He made me feel comfortable and was just great with my three dogs. That is something I worry about and he was fantastic!

Scott was absolutely fantastic, very professional. He walked us through our system and gave excellent recommendations for upgrades. We have been a customer of Guardian Alarm for years and will continue to be one of their customers, largely due to their great service and awesome employees. Thank you

I have been a customer of Guardian Alarm for MANY years and appreciate their service and quality. Sales associate Scott F. has been great to work with and we are very happy with our upgraded security system.

I meet with Scott Frenchik who was very helpful and honest about suggestions, he wanted to supply me with what my home needed not just sell equipment. He set up everything, my installer which I apologize but I forget his name but he was the best ever! Super helpful and professional! I would recommend to anyone! Trust me you can see the professional difference!

the installer was very professional ,pleasant personality and made sure I knew how to work the basics and where to go if I needed help .I have been with this company for years I had an upgrade and I am very satisfied.

I was a victim of domestic violence and needed to feel safe in my home. Guardian has done just that for me!Very professional and helpful!I can rest easy now!

We have used Guardian for both business and personal for 25+ years. The installation and monitoring prices are great, and more importantly their service is excellent. Never a wait, and especially then an important issue occurs, which is rarely, they are right on it. Highly recommend.

I love everything about Guardian. Everyone there has been most professional, courteous, helpful & everything department from sales to billing to installation to technical support has been a great experience!

Installing the intercom was kind of a bear, but the tech was so professional and cool about it! So happy with it!