Protecting What Matters to Those Who Serve

Tim Kapottos was probably the best customer service ever....friendly, efficient and actually cares about doing things right!

Justin was fantastic and very helpful. So far, we are loving the update to our system.

One of the best tech visits yet. John was friendly and helpful and efficient.

TJ is the best technician and installer. This is the 2nd home that he has been assigned to the job and I wouldn’t have it any other way. Guardian is lucky to have him. He is also a very kind and caring man. A+++

Adam was incredibly helpful and flexible with my wife and I. Nothing but the best experience with the installation, would highly recommend Adam for your install!

Tim Kapottos was very helpful with our installation. Very satisfied with his attention to detail and assistance getting our accounts linked!

My experience with Tim Kapottos was Great, very knowledgeable about instillation and product, took time not only with the instillation but with the instructions on how to use my system to get the best results.

Security Consultant Tim Kapottos did an outstanding job this morning from calling to let me know when he would be there to setting up and explaining my new security unit he was very professional. I highly recommend him and Guardian Alarm.

Tim K is very knowledgeable, courteous and professional. He is very thorough! He had to come back to teach us about the system and answered all our questions. Service is excellent.

TJ is professional and kind! Very pleasant to work with and explained the system well!

Tim Kapottos was awesome.
He was prompt, quick and responsive with the right answers.
He knew exactly what to get done and proceeded with the new equipment.
Set my phone up with the new app and was on his way.
I highly request him by name.
I had no disappointments and high expectations , and he serviced everything properly.
Don't be ALARMED if Tim shows up on time and in uniform.
He's professional
DB

Tim Kapottos with Guardian Alarm was great! He arrived before his scheduled time, was very informative, and genuinely offered to assist with any additional questions should they arise. Excellent service. Efficient and professional!

Justin came in and installed our security system, he’s WONDERFUL! He took his time installing everything, explained how to use everything and was so friendly. I highly recommend him!

Tim was extremely helpful and very knowledgeable. Thanks so much for all of your assistance.

Tim was nice, friendly and explained everything to me. Thank You

It was an incredible experience with Tim Kapottos. Thanks

Installer TJ did a wonderful job on my cameras and showed me how to work the app really love my new camera system

Mr. Fay was on time courteous and professional. Highly recommended.

Tim K. did a very thorough job upgrading our system and explaining how to use it. Very professional and friendly!

John Fay was the service man who met us at our lake cabin today... exactly on time. He was very polite and worked diligently to completely resolve the issue including a clear explanation & great ideas for future needs.
Easily 5 stars

Jeff Boggus recently installed two Yale locks at my residence. He was extremely knowledgeable and professional. He clearly knows his craft and provided excellent instruction on how to use the locks. He also thoroughly tested each device to make sure they worked correctly. He was extremely courteous and represented your company well. He is a credit to your company.

Excellent work well mannered and knowledgeable of the system currently in place. Very well satisfied.

I have had a security system with Guardian Alarm at my house for about 15 years now, with good reliable service. I can report how rapidly they respond to alarms and equipment loss of communication, due to recent problems I experienced. Technician identified the issue and possible solutions.

Yesterday, 9/26/2025, I had the main panel updated to the current technology because the existing panel was failing and the manufacturer no longer supported that model. All of the monitor devices in place were successfully transferred to the new unit and are working. A new video doorbell was added and is a clear improvement on the previous product.

I received support from the local Guardian Alarm office, Kara Pichichero in the office and Michael Roseblossom, the technician who installed the new equipment. The service was scheduled in reasonable time, completed promptly, and he left the house in good order. Michael walked me through the setup and explained how to use the new functions, and let me know I can contact Guardian for any additional questions that arise.

I am pleased with the service and equipment. I can recommend Guardian Alarm as a good choice for monitored home security.

John Fay came out this week to work on my mom’s alarm system. He is very knowledgeable and super nice. Great job John and Guardian Alarm!

We got flood lights installed a month ago an last week the power supply went bad. We had tech TJ Schumacher come out an replace the supply. TJ was on time prompt an very friendly. Knew exactly what he was doing. Thank you again tj.

Tim Kapottos did an excellent install on my alarm system. He is very knowledgeable and took the time needed to complete the job. Thanks Tim

Tim kapottos was professional, friendly, and made sure any questions I might have were answered. He’s awesome 🤩

John Fay was awesome, and I appreciated how professional that he was. Thank you!

The installation was great. Tim told me everything I need to know about my system and walked me through it. Five stars.

Adam did a great job up grading our 20 year old system. He was very polite and professional.

Great work from TJ he was so professional, and happy to be a customer with Guardian Alarm

Technician Timothy Kapottos along with Matt from sales worked all day on our system which needed to be overhauled. Great work and at the end we were happy with the results. Highly recommend this company and especially the technician who did a great job!

Oh my God. My installer/technician, Tim, was so magnificent. He was so thorough and patient with us and answered all of our questions. I hope he has to come back for some reason because he is such a pleasure to work with. I highly recommend guardian for your alarm needs. Thank you Tim!!!

John Fay was an absolutely great tech. He was very thorough in answering questions, professional, and had an overall pleasant personality! And, had a fantastic teachable moment with installation of batteries and the main box, questions.... He resolved our issues. Thank you!
Joanne M-W

Sam came to Dundee Housing Commission and was polite, efficient and cleaned up the work area. Would highly recommend his work as a technician or installer.

Tim Kapottos was amazing !! Tim took his time installing and explaining my new alarm panel!

John F. was very efficient and knowledgeable about his work. Guardian Alarm is lucky to have him on their team!

TJ was excellent to work with. We are very happy with the upgrade

Our installation was great! He explained everything in detail. And answered all of our questions.

Had an unbelievable experience working with Tim Kapottos. Was so helpful and took his time to get us setup so we felt comfortable with our new system!

TJ was the technician that did my upgrade install. He was excellent. TJ was on time, worked efficiently and didn’t leave until we were 100% with the install. He was professional, cleaned up his work space and was extremely pleasant. He had expansive knowledge of the system and left me feeling great about our upgrades.

Timothy Kapottos was the best!! He kept me informed during the installation and gave a great informative presentation on how to use the system.

The repairman was kind enough to send a video that walked me through my solving my issue. WHICH SAVED ME A POSSIBLE MEGA SERVICE FEE.

The service technician was very knowledgeable about the system. He investigated the cause of the trouble notifications and corrected the problem. He was very energetic and completely investigated the system to make sure everything was working correctly. He will be returning to replace some defective components.

Technician Tim K was friendly and professional. He presented several options for updating our system and, without any sales pressure he gave me time to decide which option I preferred. Installation went well and he showed me how to operate the new keypad. He also had me download the my guardian app and he helped me set it up.

Mario’s knowledgeable technical support, solved my problems with my control panel!

Thanks

Tim Kapottos was extremely professional and very knowledgeable. He was friendly and was very prompt. He answered any and all questions and made the entire process painless.

Guardian Alarm I’m very pleased with the service the technician over the phone is very patient and polite and the service department who makes the appointment for the scheduling service is very polite and when the technician come out they very patient will explain to you step-by-step what’s going on with explaining to you about your product that you have how to work your system properly I’m very please no complaints

Justin V was our technician and he was great. Extremely friendly and went above and beyond to make sure we knew how the system operated. Anyone would be lucky to have him as their technician. Thank you so much Justin for setting up our system and for being very respectful of our new home!!

From the top to the bottom they're great and professional!

Rudy is a super installer. So much too learn and do. Way to go Rudy. We appreciate Guardian and the good work that they do. Rick Rosie Sabo Toledo

We had TJ Schumacher out this past week to hook up a doorbell he was prompt really friendly. Knew exactly what he was doing ! Definitely would recommend him to install! Thank you again

Love guardian alarm. They are friendly and understanding when something happens. Service outstanding

Knowledgeable and helpful technician. Patient and friendly. All my questions were answered in detail. Spent the time to explain the entire system and answer all questions. Gave me the advice I needed to make decisions on what system features were important to me.

I really love this company’s professionalism & integrity

I have had a on going problem with my front camera and today technician Jeff Boggus came out to see what he could do. He was amazing and new what to do to fix the problem. He was great to work with - thank you Jeff for great customer service. I also had great experiences with Ernie Krinchek also. They have always come to fix any issues that I have had with the system. Great company - they care about their customers.

Tim is a very good technician. He is very knowledgable and throughly explained the features of the new system. The installation was completed in a timely manner with little impact on my normal activities.

Justin V was great very knowledgeable about the Guardian system and he was personable would recommend.

Adam R. did a fantastic job at installing my parent’s home security system. He was professional and courteous and took time to explain the installation. He went the extra mile to help them. Our experience was fantastic & would highly recommend Adam and Guardian. Nicole also helped me establish an account for them and she was a delight to work with and was very thorough and prompt answering all our questions.

John F. came at the scheduled time and explained what he was going to replace, then test each sensor. Once complete, John had me download the Guardian app and showed me the features. He took his time with me, was very knowledgeable and made sure I understood the app. Overall, a very easy install. Thanks John, appreciate the time spent on our install.

Writing for Paws and Whiskers Cat Shelter. Rudy was an excellent tech who made sure all of our cameras were right where they needed to be. He talked us through the process of installation of our new cameras, then also made sure we understood the app. I highly recommend Guardian and highly recommend Rudy to be your technician.

Tech very friendly and professional! Recommend this company. Stands behind their products!

Anthony was very knowledgeable, efficient and respectful

Rudy was very helpful in getting me access to our cameras!

Justin was very professional and knowledgeable. Great experience!

Justin V assisted with servicing my system and answering any questions I had with uogrades.

Justin V. did a great job servicing my system. He was very knowledgeable and efficient. Guardian has had my business for 15 years and has always been excellent to work with.

Justin.V... What can l share! He was very friendly, patient and had a smile on his face as he introduced himself. He showed me the app and patiently went through EVERYTHING he literally made my day. He's blessed

Rudy does an amazing job is always easy to work with!

Rudy did a great job on the install and getting me set up!

Guardian Alarm technician Justin V. just updated our alarm panels in our home. He was efficient, professional and super polite. He cleaned up after himself and explained all of the changes and “hints” to the new alarm screens and touchpads, etc. We have used Guardian Alarm for our home’s protection for many years and found them to be a great company.

We had our system upgraded today. Justin V did a great job!

Rudy has been amazing, very professional. He even took the time to sit down and teach me the programs

Justin V from Guardian Alarm did an excellent job installing our upgrade system. He answered all of my questions and made sure I was comfortable using the system.

Rudy was great and he made sure we had access control on the gate before employee occupation of building

My tech arrived on time. Solved all my issues quickly and was pleasant to talk with. He explained everything thoroughly and even found a solution to an issue that I didn’t know was an issue yet!
I highly recommend him. Thanks Justin.

Rudy assisted us with installing new cameras at our Findlay Location! Rudy has always demonstrated professionalism, punctuality of time and his commitment to the job. We are so thankful for Rudy and Guardian for our security system needs.

Rudy is great! He has installed our cameras at multiple location and has done a wonderful job. We request Rudy at each new clinic we open!

Daniel G. was great and explained everything with great detail, thank you for your services.

Great job appreciate the experience with John, he did a marvelous Job very helpful. Thanks John F.

Was having trouble keeping my codes on my cell phone I called guardian alarm they transferred me to tech got a really good guy walk me through. It had to have. He had a lot of patience to deal with me because I am not that good at this tech stuff so I was very impressed with how he had the patience Guarding alarm is very good. I’ve had them for many many years. Hope this helps.

Mike did a great job. On time and was very prompt and pleasant.

Justin V,was very knowledgeable and respectful and very neat with work, did a good Job communicating with us and explaining system once installed and helpful in setting up phone,a good technician,thank you.

My Guardian Alarm technician was on time very knowledgeable about our system and how to fix my problems. Mike was a true professional and it was a pleasure to have him out to our house!

Eric from Toledo goes the extra mile to ensure your devices are connected & everything works properly! Even after he left, he was back in 20 minutes to fix an unusual glitch that was due to a new update on the phone app. Superior service!! Guardian Alarm has always given us the best professional service, in every way, the anyone could ever hope for! Have been using them for many years.

Always great customer service! I've have guardian alarm on our house for over 30 years!!! Always feel safe!

Service was great. We met with the sales guy on Wednesday and they had a tech out the next day. Rudy was professional, quick and very thorough with the installation. We couldn’t be happier with the entire process.

Mike G was very helpful
He explained everything very clearly

Excellent service, friendly and thorough technician!

Very prompt and courteous.

Explained everything thoroughly, and answered all my questions!

Guardian Alarm is a great security company and Howard is very good in particular very knowledgeable and professional in the way he handles business and takes care of our needs in a timely manner. I would recommend Guardian Alarm strongly if you need security assistance at your home or your business! Keep up the good work Howard. You’re the best 👍

I have had a successful business relationship with Gaurdian Alarm for over twenty years. I wish them continued productive service to our community.

Was able to reinstate my service on phone easily. Saved me travel time and service call expenses. Person on the phone was very professional and actually able to handle my situation.

I was in a unique position and working with a challenging timeline, and Guardian made my day! My Sales Consultant Nicole was amazing and supportive at finding a way forward that was affordable and strategic for my needs, and the technician Anthony was prompt, kind, effective, and responsible. A great experience with the Toledo Branch!

Great customer service always do their best to leave there customers happy they will make sure you get the service that’s needed to solve your problem with your Service!!!! never leaving you without an answer I have always recommended my friends and family to choose Guardian alarm for their protective services!!!

so professional and helpful. happy with the service