Home Security

We have had our alarm system for 3 weeks now and are very satisfied with it. We liked the guardian system because it did not require a lot of wiring and drilling, it is a very clean system which can easily cover every room in the house. It also has easy access options from the panel, your cell phone or laptop.

It took a while before we had all the settings adjusted to our needs, it would have been nice if we were given an owners manual at the beginning to help us with the various options. During the installation, you really don't know what you want, but after a couple of days of hearing "garage door open" you want to silence that! They have very good technical customer service which helped me through these options and advised where I would download the owners manual (it was too large to attach to an email).

TJ, the gentleman who installed our system was also very helpful, coming out to our home after hours to fix a doorbell chime not working and promptly returning all calls made to him. Our salesperson, Angela, was also very friendly and helpful!

Anthony Hart went above & beyond answering any and all questions we had. Everything was done smoothly and as said. Can't be happier with the friendly & professional service. Will be recommending him & guardian to friends & family.

Absolutely wonderful experience with Jaymes! Professional, curtious, knowledgeable, and funny! He was on time and went above and beyond to familiarize us with the system. We feel like we made a friend! Thx Jaymes!!!

Today, 11/12/25, Guardian technician John Fay came to my home to determine why my new wireless doorbell could not connect to my WiFi system. The problem started 11/6/25, when I recharged the battery for the first time and it did not reconnect to the WiFi system. I called Guardian Alarm technical support and worked with Andre for 30 minutes but the doorbell could not connect. He scheduled first available appointment for 11/12, noon to 4 pm window. John Fay called ahead and arrived at 2:25 as estimated. John updated the firmware and then connected the doorbell with no problem. He was professional and efficient, patiently answered my questions and provided tips on setting the doorbell for best use in my location. I will be asking for John Fay if I need any service calls in the future. I am pleased with service and quality of equipment Guardian Alarm provides.

Justin was fantastic and very helpful. So far, we are loving the update to our system.

They sent a few text messages through the week to notify appointment. Once the day of appointment was here, they called and confirmed the 1 to 2 hour window they were showing up. 30 minutes before they called to make sure we were still home and ready for their arrival. They showed up and fixed the problem within 10/20 minutes.

- great communication
- great service

The representative was friendly and knowledgeable about our monitor. He was willing and able to answer all our questions for us to use our equipment to its fullest pitenti

Professional, prompt and responsive. I would highly recommend them for anyone who is looking for a security company. Having used them for years, I can attest to their prompt service and reasonably priced.

Great customer service!

Kate is a pleasure to work with!! She is very responsive and provides excellent customer service. I will never go anywhere else, good service is hard to come by these days. Keep up the good work, Kate.